Refund Policy

At Yuha, we are committed to delivering fresh, pure, and high-quality woodpressed oils and natural products. Your satisfaction is important to us, and we strive to ensure every order reaches you in perfect condition.

Due to the nature of food and consumable products, we do not accept returns once the product has been delivered. However, replacements or refunds may be provided in the following cases:

• Damaged product received
  
• Wrong item delivered
  
• Product leakage during transit
  
• Missing items in the package

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
  
• Clear photos/videos of the product and package
  
• A brief description of the issue
  

Our support team will review the request and provide a suitable resolution.

Once your request is approved:

• Refunds will be processed to the original payment method
  
• Processing time may take 5–7 business days
  
• In some cases, a replacement product may be shipped instead of a refund

Refunds or replacements will not be applicable in the following situations:

• Product opened or used
  
• Delay caused by courier services beyond our control
  
• Incorrect shipping address provided by the customer
  
• Requests made after 48 hours of delivery

Orders can only be cancelled before they are dispatched. Once shipped, cancellations are not possible.